Shipping Policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time includes order verification, preparation, and fulfillment arrangements. Processing time is separate from carrier transit time.
During peak seasons, holidays, or periods of unusually high order volume, processing times may take slightly longer.
Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, and carrier availability.
For orders shipped within the United States, standard delivery typically takes approximately:
5–12 business days after dispatch.
For international orders, delivery times may vary depending on the destination country, customs procedures, and local carrier operations.
Estimated delivery time does not include order processing time.
Shipping Methods, Costs, and Delivery Estimates
Available shipping methods, applicable shipping charges, and estimated delivery ranges will be displayed during checkout based on the selected destination.
Shipping estimates are provided for reference only and do not constitute guaranteed delivery dates.
Tracking Information
When tracking information is available, a shipping confirmation email will be sent to the email address provided during checkout.
Tracking information may take some time to update after the shipping label has been created.
Some carriers may provide limited tracking updates until the package reaches certain delivery milestones.
Delivery Delays
Delivery may be affected by carrier operations, customs clearance, weather conditions, holidays, transportation delays, or other circumstances outside our reasonable control.
If a delivery delay occurs, we will provide available assistance and information whenever possible.
Customer-Provided Delivery Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you need to update your shipping information, please contact us as soon as possible. We cannot guarantee changes can be made after order processing or shipment preparation has started.
International Orders
For international shipments, customs duties, import taxes, brokerage fees, or other local charges may apply depending on the destination country.
Any applicable fees are the responsibility of the recipient unless otherwise stated at checkout.
Lost, Stolen, or Delivered Packages
If your tracking information shows an unusual delay or your package cannot be located, please contact us so we can review the available shipping information.
If tracking confirms that a package has been delivered, customers should first check the delivery location, mailbox, household members, neighbors, and local carrier information before contacting us.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Dlivivo
Operated by Hengyang Hezhu Wanming Network Technology Co., Ltd.
Email: service@dlivivo.com