Contact Us

Need help with a product, an existing order, or any other questions? The Dlivivo customer support team is here to assist you with product inquiries, order updates, shipping information, returns, refunds, payments, and other service-related concerns.

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Contact Information

Dlivivo is operated by Hengyang Hezhu Wanming Network Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Dlivivo.com.

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Legal Entity:
Hengyang Hezhu Wanming Network Technology Co., Ltd.

Registered Address:
Room 1404, Building 1, Wanheng Gongguan, No. 26 Chuanshan Avenue, Zhengxiang District, Hengyang City, Hunan Province, China

Email:
service@dlivivo.com

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM

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When contacting us regarding an existing order, please include your order number and the email address used at checkout so we can locate your order and assist you more efficiently.

For return requests, please contact us before sending any item back. Our team will review your request and provide the appropriate return instructions.

We aim to respond to all customer inquiries within 1–2 business days.