Privacy Policy

Privacy Policy

Overview

This Privacy Policy explains how Dlivivo, operated by Hengyang Hezhu Wanming Network Technology Co., Ltd., collects, uses, shares, and protects personal information when you visit Dlivivo.com, place an order, contact us, or otherwise use our services.

Dlivivo is an online retail store operated by Hengyang Hezhu Wanming Network Technology Co., Ltd. The company is responsible for managing customer information, order processing, customer support, and other transactions conducted through Dlivivo.com.

Information We Collect

Depending on how you interact with the store, we may collect contact details, account information, order and transaction details, customer-support communications, device and browser information, approximate location derived from an IP address, and information collected through cookies or similar technologies.

How We Use Information

We may use personal information to:

  • provide and improve the store;
  • process and fulfill orders;
  • communicate about purchases;
  • provide customer support;
  • prevent fraud and misuse;
  • maintain security;
  • personalize content;
  • measure performance;
  • comply with legal obligations; and
  • send marketing communications where permitted.

How We Share Information

We may share information with Shopify, payment processors, fulfillment and shipping partners, analytics and marketing providers, technology vendors, professional advisers, and authorities when reasonably necessary to operate the store, complete transactions, protect rights and safety, or comply with applicable laws.

We may also disclose information in connection with a business transaction such as a merger, financing, restructuring, or sale of assets.

Cookies and Similar Technologies

Cookies and related technologies may be used to operate essential features, remember preferences, understand store usage, improve performance, and support advertising or measurement where allowed.

Browser controls and our privacy-choice page may provide ways to manage certain technologies.

Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including transaction records, dispute resolution, fraud prevention, and legal compliance.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure.

Your Rights and Choices

Depending on where you live, you may have rights to request:

  • access to personal information;
  • correction of inaccurate information;
  • deletion of personal information;
  • portability of certain information;
  • restriction or objection to certain processing activities; or
  • withdrawal of consent where applicable.

You may also unsubscribe from promotional emails using the link provided in the message.

We may need to verify your request before taking action.

Children's Privacy

The store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

International Processing

Your information may be processed in countries other than your country of residence.

Where required, appropriate safeguards are used for international transfers of personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

The revised version will be posted on this page with an updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Dlivivo
Operated by Hengyang Hezhu Wanming Network Technology Co., Ltd.

Email: service@dlivivo.com