About Us

Welcome to Divivo. We operate dlivivo.com as an online retail store offering thoughtfully selected pet products designed to bring greater comfort, convenience, and happiness to everyday life with your furry companions.

We are committed to providing clear product information, secure checkout, a straightforward shopping experience, and responsive customer support.

Our customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other store-related concerns.

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Divivo is an online retail store operated by Hengyang Hezhu Wanming Network Technology Co., Ltd.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through dlivivo.com.

Email: service@dlivivo.com

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Please contact us before returning any item so our team can review your request and provide the correct return instructions and return address for your order.

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This helps us locate your order and assist you more efficiently.

We aim to respond to all customer inquiries within 1–2 business days.